14534794 Canada Inc. dba Crystal Cube Solutions (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal information in accordance with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and applicable Canadian privacy laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (“Site”) or interact with us.
By using our Site, you consent to the practices described in this Privacy Policy.

1. Accountability

We are responsible for all personal information under our control.
To ensure compliance with PIPEDA, we have appointed a Privacy Officer who is accountable for our privacy policies and practices.
If you have any questions or concerns about our privacy practices or wish to contact our Privacy Officer, please refer to the “Contact Us” section below.

2. Information We Collect and How We Collect It

We collect personal information in the following ways:

  • • Information You Provide:
    This includes information you submit via forms on our Site, such as your name, email address, phone number, company name, and any other details you choose to provide when contacting us or requesting information.
  • • Automated Collection:
    We may collect certain information automatically when you visit our Site, including your IP address, browser type, device information, operating system, referring URLs, and browsing activity. This information may be collected using cookies, web beacons, and similar technologies.
  • • Third-Party Sources:
    We may collect information from third-party sources where permitted by law and with your consent.

3. Purposes for Collecting Personal Information

We collect, use, and disclose personal information for the following purposes:

• To provide, operate, and improve our Site and services
• To respond to your inquiries and provide customer support
• To communicate with you about our services, updates, and promotions (with your consent)
• To analyze usage of our Site and improve user experience
• To comply with legal and regulatory requirements

We will only use your personal information for the purposes identified at the time of collection or for purposes consistent with those originally specified, unless we obtain your further consent.

4. Consent

We obtain your meaningful consent before collecting, using, or disclosing your personal information, except where otherwise permitted or required by law.
Consent may be express (oral, written, electronic) or implied, depending on the sensitivity of the information and the context.
You will be informed of the purposes for which your personal information is being collected, the parties with whom it may be shared, and any potential risks.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice (see “User Data Rights” below).

5. Data Use and Retention

Personal information will only be used or disclosed for the purposes for which it was collected, unless you have otherwise consented or as required by law.
We retain personal information only as long as necessary to fulfill those purposes or to comply with legal obligations.
When personal information is no longer required, we securely delete, destroy, or anonymize it.

6. Data Accuracy

We strive to ensure that personal information under our control is accurate, complete, and up-to- date as necessary for the purposes for which it is to be used. If you believe any information we hold about you is incorrect or incomplete, please contact us to request a correction (see “User Data Rights” below).

7. Data Safeguards

We employ appropriate physical, organizational, and technical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These safeguards are reviewed and updated periodically to ensure they remain effective and appropriate to the sensitivity of the information.

8. Openness

Our privacy policies and practices are available to the public in accessible formats. This Privacy Policy describes how we collect, use, and disclose personal information, who is responsible for privacy within our organization, and how you can contact us or make a complaint.

9. Individual Access

You have the right to request access to your personal information under our control, as well as information about how it has been used and disclosed.
Upon written request, we will provide you with access to your information within 30 days, at minimal or no cost, unless prohibited by law.
You also have the right to challenge the accuracy and completeness of your information and request corrections.

10. Cross-Border Transfers

Personal information may be stored or processed outside of Canada, including in jurisdictions with different data protection laws.
In such cases, your personal information may be subject to the laws of those jurisdictions and may be accessible to law enforcement and regulatory authorities in those regions.
We take reasonable steps to ensure that your information receives a comparable level of protection.

11. Challenging Compliance

If you have concerns about our compliance with PIPEDA or this Privacy Policy, you may contact our Privacy Officer (see “Contact Us” below).
We will investigate all complaints and take appropriate measures to resolve them.
If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC).

12. User Data Rights

You have the following rights regarding your personal information:

  • • Right to be Informed:
    You have the right to know why and how your information is collected, used, and disclosed.
  • • Right to Access:
    You may request access to your personal information and information about its use and disclosure.
  • • Right to Correction:
    You may request correction of inaccurate or incomplete information. We will also notify any third parties to whom the information has been disclosed of the correction.
  • • Right to Withdraw Consent:
    You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. We may retain your information as required to fulfill the purpose for which it was collected.
  • • Right to Erasure:
    You may request the removal of your personal information, particularly information you have posted online, in accordance with PIPEDA and our data retention policies.
  • • Right to Lodge a Complaint:
    You have the right to file a complaint with the OPC if you believe your rights under PIPEDA have been violated.

To exercise any of these rights, please contact our Privacy Officer.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and will become effective immediately.
Your continued use of the Site after any changes indicates your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, requests, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

• 14534794 Canada Inc. dba Crystal Cube Solutions
• 1363-2967 Dundas Street West Toronto ON M6P 1Z2, Canada
contact@crystalcubesolutions.com
• Registration Number: 1453479-4

By using our Site, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.